Operational & Workforce Skills Management
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Operational Skills Management Software
Operational Competence You Can Prove — Not Just Training Completed

In manufacturing and other high-risk operational environments, training records alone do not prove competence.

Centranum verifies workforce competence by combining training completion, knowledge testing, and on-the-job task validation — all linked to job roles and SOPs/WIs, with time-stamped, audit-ready evidence.

Supervisors, managers, and executives gain real-time visibility into who is competent to perform which tasks today, across shifts, sites, and teams.

SOC 2 Type ll Certified • Enterprise-Grade Security • Audit-ReadySOC2 Type 2 Certification

How Centranum Defines Competence

In operational environments, competence is confirmed only when all three elements are verified:

  1. Training completed Mandatory, role-based training and certifications are assigned, tracked, and kept current.
  2. Knowledge verified Short knowledge checks confirm understanding of procedures, safety requirements, and SOPs/WIs — before tasks are authorized.
  3. Task validated on the job Supervisors validate real task performance using checklists, observations, and sign-off (OJT or competency validation), with evidence captured.

All three are recorded against the individual and their role, with expiry tracking and audit-ready reporting that shows who is authorised to perform each task — today.

What This Replaces in Manufacturing Operations

Most manufacturing organisations manage competence across disconnected tools:

  • Skills matrices in Excel
  • Separate training systems (or spreadsheets)
  • Paper or informal OJT sign-offs
  • SOPs and work instructions stored elsewhere
  • Manual evidence gathering for audits or reports

Centranum replaces this fragmentation with a single competence record per person — combining training history, knowledge verification, task sign-off, and authorization status in one system.

Result: fewer gaps, faster audits, and clear accountability for who is competent to perform each task.

Operational Competence Verifiication

Competence is confirmed only when training, knowledge, and task performance are all verified — with evidence captured against the individual and role.

How Competence Is Verified
(Training → Test → Task)

Centranum verifies operational competence through a simple, auditable workflow that confirms training completion, knowledge understanding, and task performance — all captured against job roles and individuals.

Step 1. Define Roles & Task Requirements
Modules: Skills/Competency Library, Role Definition & Capability Mapping

  • Define skills, certifications, and OJT requirements
  • Build job role profiles

Step 2. Verify Training, Knowledge & Task Validation
Module: Skills Assessments & Reporting (Matrix)

Step 3. Maintain Authorisation & Operational Readiness
Module: Development Planning & Learning Integration

Prove Who Is Competent — Today

See how Centranum shows who is authorized to perform each task, with evidence you can trust.

Where Operational Competence Must Be Proven

Skills matrix and compliance tracking for Manufacturing, Utilities, Field Service, and Energy/Mining.

A skills matrix provides visibility — task sign-off provides proof.

Centranum extends the manufacturing skills matrix with knowledge testing and on-job task validation, enabling supervisors to confirm who is authorized and competent to perform each task across machines, shifts, and sites.

Manufacturing: From Skills Matrix to Task Sign-Off

Ensure operators are trained and audit-ready across shifts and machines.

  • Focused onboarding for new staff
  • Cross-train staff to cover machines and shifts
  • Record OJT sign-offs directly into the skills matrix
  • Audit operator skills for safety compliance
  • Reduce downtime with real-time skills visibility
manufacturing skills matrix software – cross-training dashboard
utilities compliance tracking – certifications & renewals

Utilities Compliance & Skills Tracking

Skills certification tracking. Ensure engineers, field technicians and plant crews always meet training, certification and safety requirements.

  • Track qualifications, licenses, permits and renewals
  • Automate reminders for expiring certifications
  • Log OJT completions in the field with supervisor validation
  • Generate skills audits for compliance reviews
  • Demonstrate compliance with audit-ready reports

Mobile Workforce Competence & OJT Tracking

Equip your crews with the right skills for the job and prove compliance on site.

  • Map skills to job roles and projects
  • Map OJT training to job roles and projects
  • Validate trade skills, permits, certifications, and safety training
  • Ensure safe deployment with competence checks
  • Produce skills audit reports for regulators and clients
OJT tracking and field competence verification
workforce skills management extraction industries

High-Risk Operations: Competency & Compliance

Manage competence and performance across hazardous environments in mines, refineries, and processing plants where safety is critical.

  • Capture OJT evidence for critical operator tasks
  • Assess critical operator and safety skills
  • Identify vulnerabilities before incidents occur
  • Strengthen compliance with evidence-based audits

Logistics Skills Matrix & Compliance

Skills certification tracking. Keep warehouse and logistics teams certified, safe, and audit-ready.

  • Track forklift and vehicle certifications
  • Capture OJT training logs
  • Monitor warehouse safety training
  • Run periodic skills audits for warehouse staff
  • Ensure shift readiness with validated skills data
warehouse skills matrix and forklift certification status

See Training, Testing & Task Sign-Off in One Workflow

Get a practical walkthrough of how supervisors validate competence and produce audit-ready evidence.

Trusted in high-compliance environments where proof of competence matters

Organizations in manufacturing, healthcare, energy, and government use Centranum to manage workforce competence.

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Centranum provides a comprehensive set of functionalities... We explored other systems but none were able to meet our needs without incurring huge implementation costs for customization.
    Singapore General Hospital
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Skills Management Software Modules

Role Definition
Training & Onboarding Management
Knowledge Testing WI and SOP
On job skills & task validation
Competence Credentials & Validation reporting
Capability Passport

These modules work together to manage training, knowledge verification, and on-job task validation, providing a complete system for operational competence — not just a skills matrix.

Role & Task Definition

Define what each role must be able to do and the Capabilities needed to deliver

Define job roles, critical tasks, and required skills in one place — including qualifications, mandatory training, certifications, experience, and task-level competence requirements.

Role and task definitions form the foundation for training assignment, knowledge testing, on-job validation, and reporting — ensuring competence expectations are clear and consistent across sites and shifts.

A central skills and task library underpins role definition, allowing organizations to maintain consistent, version-controlled definitions of capability requirements, skills, tasks, certifications, and competence standards across sites and operations.

Where relevant, career pathways can be defined, and validated competence records can support internal progression and workforce planning — without diluting the focus on operational readiness. Staff can see potential for development.

Training & Onboarding tracking

Training & Onboarding Management

Ensure training supports operational readiness

Assign and track mandatory and role-based training, certifications, and re-certification requirements.

Centranum supports structured onboarding by linking training activities directly to role and task requirements, providing clear visibility of readiness for new and transitioning staff.

Automated reminders ensure training and certifications remain current.

Target development where it matters

Learning resources and development activities are linked directly to identified competence gaps — supporting continuous improvement without disconnecting learning from operational needs.

Knowledge Testing (SOP/WI-Linked)

Verify understanding before task authorisation

Confirm that staff understand procedures, safety requirements, and work instructions using short knowledge checks linked directly to SOPs and WIs.

Knowledge test results automatically contribute to competence status, ensuring training completion alone does not imply readiness.

Real time individual and consolidated reports on knowledge gaps at a detailed level enable targeted learning initiatives.

integrated knowledge test

On-Job Task Validation & Sign-Off

Stand-alone Skills Assessment platform.   All the flexibility you need

Supervisors validate task competence using checklists and observations, with sign-off and evidence stored against the role.

Multiple assessment methods supported. Administrative work is minimised.

Built in safeguards to minimise bias.

Competence & Authorisation Reporting

See who is competent today

Real time rich information and reporting. Instantly show who is competent, authorized, or overdue for revalidation.

Real-time reports show competence and authorization status by role, task, team, department, and location.

Quickly identify gaps, expired authorizations, or pending validations, and generate audit-ready reports for internal review, customers, or regulators.

Reports drill down to the level of particular standards or behaviors to enable a laser targeted approach to training.

competency analytics
Centranum Capability Passport - inputs and views

Capability Passport

A complete, individual record of operational competence

Each person has a Capability Passport that consolidates:

  • Role and task requirements
  • Training completed and expiry status
  • Knowledge test results
  • Validated tasks and authorizations

The Capability Passport provides a single, trusted source of truth for supervisors, managers, and auditors.

Why Centranum for Operational Skills Management?

From Compliance to Growth

Operational skills tracking isn’t just about meeting compliance — it’s about reducing risk and building a workforce ready for future challenges. Centranum helps organizations move beyond spreadsheets and silos, turning operational assurance into a platform for workforce growth.

Turn Skills Data Into Action

See how Centranum makes skills tracking, OJT, and audits simple across your workforce.

Complete toolkit for your own fully customizable operational skills management system

Related Reading

For more on implementing compliance and assurance frameworks, explore these guides.

FAQs

How do you define competence in manufacturing?

In manufacturing and other high-risk operational environments, competence is confirmed only when three elements are verified: training completion, knowledge understanding, and on-job task performance.

Centranum brings these together by linking training records, SOP/WI-based knowledge testing, and supervisor-validated task sign-off to each role and individual. This creates auditable proof that staff are authorized and competent to perform specific tasks — not just that training has been completed.

Can supervisors validate tasks on the job (OJT)

Yes. Supervisors can validate competence directly on the job using task checklists, observations, and sign-off (OJT or competency validation).

Evidence of task validation is captured against the individual and role, including who validated the task and when. This ensures competence is based on demonstrated performance in the work environment — not just course attendance or self-assessment.

How is evidence captured for audits or customer reviews?

All competence evidence — including training completion, knowledge test results, task validation, and certifications — is stored against the individual and role with time-stamped records.

Centranum provides audit-ready reports showing who is authorized to perform which tasks, by team, department, or location, with exports available for internal audits, customer assurance, or regulator review.

What is operational skills management software?

Software that centralizes skills matrices, OJT tracking, certifications, and assessments so you can monitor competence, run skills gap analysis, and produce audit-ready compliance reports.

How does this differ from a simple skills matrix in Excel?

Spreadsheets quickly become outdated and hard to audit. Centranum provides a live, centralized database with assessments, linked training, and audit trails — essential for high-compliance industries.

Can the system support compliance audits?

Yes.  It provides full reporting, version control, and audit-ready records, reducing the time and stress of proving compliance to regulators.

How does skills tracking reduce operational risk?

By identifying gaps before they cause incidents. Skills assessments, knowledge testing, and linked learning ensure workers are competent for the tasks they perform.

Can we tailor skills libraries to our industry?

Absolutely. Organizations can import their own skills, certifications, and compliance standards, or use Centranum’s library as a starting point.

How does the system work for mobile or remote teams?

The platform supports mobile access, allowing managers to assess, track, and verify competence in the field — ideal for utilities, logistics, and other distributed workforces.

How will operational supervisors and managers benefit from the system?

Supervisors gain instant visibility of team competence through live dashboards. They can see who is qualified, who needs reassessment, and where skills gaps pose operational risks. Instead of chasing spreadsheets, managers have decision-grade data to assign work safely, plan training, and demonstrate compliance at any moment.